How Simple Communication Improves Satisfaction
Medical facilities mail out surveys to patients who have experienced their services. That includes offices, clinics, hospitals, and medical laboratories. The satisfaction rating of a hospital these days can effect donations, the ability to attract and retain nurses, and the number of people who select it for planned procedures or surgeries. Improving Hospital to Patient Satisfaction is a top priority. People who actually fill out those mailed surveys indicate that lack of communication and wait times for information is a source of frustration.
A simple application for mobile devices provides one solution. This solution includes an application for patients, called EASE. Patients can download it from any application store free of charge and register to get a QR code for access. The application website has brochures that can be downloaded for both pediatric=c and adult patients. No dashboards, infrastructure elements, or hardware are required.
It is secure and provides the opportunity for patients to receive feedback from doctors and nurses to questions, pre-register for surgery or procedures, and fill out surveys that are automatically generated when the platform is used. Patients can add family members to the application so they can receive updates on recovery and pictures from the hospital. This ideal to give family peace of mind when a loved one is in the hospital.
The application component for medical professionals is called EASE MD and is easily downloaded to mobile devices. The facility covers the cost of the platform as a way to improve Doctor to Patient Satisfaction and Nurse to Patient Satisfaction. Texts can be sent to patients, doctors and nurses can communicate with all medical professionals involved with the patient, and pictures can be sent and received for clarification.
Access is granted by scanning the standard hospital identification bracelet worn by each patient. That feature also protects confidentiality by ensuring information only goes to that particular patient or family members with consent. Nurse to Patient Satisfaction is drastically improved because the nurse can answer questions with more accuracy, explain any changes in medications or treatment plans, and take pictures of the patient who want to send a smile or message to family.
This is especially useful when working with young children. They can pose for a picture, wave and smile, or make a sign for parents to feel connected with home. It relieves some anxiety and keeps depression at bay. Increased interactions are also an excellent way to measure how young patients are feeling and how well they are healing.